| Frequently Asked Questions |
What makes Heartland Healthcare Network
unique?
Heartland Healthcare Network gives
you and your doctor freedom of CHOICE in making healthcare decisions.
YOU have freedom of choice because you can
see any doctor in our network, including specialists, without being
required to get a referral from a "Primary Care" physician.
Your DOCTOR has freedom of choice because
Heartland is not owned by a large corporation. Our doctors and clinics make decisions about
your healthcare without influence from corporate policies and regulations
which may not be in your best interest. At Heartland, the focus
is on you. We are absolutely committed to providing you and your
family with the care you need, when you need it.
What medical services will I find
with Heartland Network?
Heartland Network provides an array of services
in communities in eastern North Dakota and western Minnesota.
Our network services includes:
- Allergy & Asthma
- Anesthesiology & Critical Care
- Audiology
- Back Care
- Chiropractic
- Dermatology
- Ear, Nose, & Throat
- Family Medicine with Obstetrics
- General & Vascular Surgery
- Hand Surgery
- Home Health
- Internal Medicine
- Ophthalmology and Lasik Surgery
- Oral & Maxillofacial Surgery
- Orthopedics
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- Pain Management
- Pediatrics
- Plastic & Reconstructive Surgery
- Podiatry
- Psychiatry
- Psychology
- Radiology
- Respiratory DME
- Sleep Disorders
- Sports Medicine
- Therapy Services
- Physical Therapy
- Occupational Therapy
- Speech Therapy
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A complete listing of Heartland providers can be found
in our directory. For more information and a FREE copy of our Provider
Directory, please call the Heartland DocsLine at (701) 478-DOCS
or 1-888-812-DOCS.
Why should I choose
Heartland Network?
Choose Heartland Healthcare Network to
keep FREEDOM OF CHOICE for your healthcare.
When you need to see a doctor, you want to see YOUR doctor. Someone
you know. Someone who has earned your trust and confidence. That's
what Heartland offers: the freedom to choose. In other words, Heartland
is designed with YOUR needs as the first priority.
With Heartland Healthcare Network, you
are also assured quality healthcare. Independent doctors are proven
leaders in their fields, building their practices through referrals
and strong reputations. Heartland is the only healthcare provider
network in the area that protects the well-deserved independence
of its members.
Our primary care doctors and
specialists consistently earn high marks in regional patient satisfaction
surveys. We believe the unique combination of independence and excellence
in healthcare makes Heartland Healthcare Network the preferred choice
for your healthcare needs.
How do I choose Heartland Healthcare Network?
If your insurer does not require enrollment
in a provider network, you can choose Heartland simply by choosing any
one of the doctors or clinics in the network each time you seek healthcare.
If your insurer requires enrollment, choosing our network is as simple as
writing "Heartland Network" or "Heartland" on the
form where it asks for your "Preferred Provider Network."
For help or further details, call (701) 478-3627.
Why do patients choose Heartland
Network?
Help with the diagnosis and treatment of difficult
medical problems is probably the most common reason. Some want a
second opinion, while others come to our providers for surgery or
treatment.
Do you need a doctor's referral to
get into the Heartland Network?
No, anyone can find a Heartland doctor
simply by calling the Heartland DocsLine at (701) 478-DOCS or 888-812-DOCS.
Doctor's referrals are not necessary, although information on a
patient's past treatment is always helpful.
How soon are appointments available?
Appointment availability depends on the nature
and urgency of the problem. There may be a short waiting list for
appointments for non-urgent medical exams. Three urgent care centers
are available for immediate needs.
Does Heartland Network specialize
in certain areas?
The Heartland Network's expertise covers
a broad range of medical and surgical specialties and subspecialties.
The Heartland Network's strength is its comprehensiveness, its ability
to provide "one-on-one" care for the diagnosis and treatment
of an array of medical problems.
If I am a member of a managed care
plan, can I still get access to Heartland Network?
Yes. Heartland has contracts to provide services
for patients from more than 40 managed care plans and this number
continues to grow. Your plan may have conditions on access to Heartland
so check first before making an appointment by calling (701) 478-3627.
How is healthcare reform affecting
Heartland and what is the network doing to adapt to changes? Healthcare
costs, quality and access are major concerns today. Heartland continues
to address concerns in a number of ways, including:
- Treating more patients on an outpatient basis and using hospitalization less;
- Consolidating services to more efficiently serve more patients without diminishing quality;
- Joining together with other providers to form integrated healthcare networks to serve people in specific geographic regions;
- Creating new practices, sending our specialists
into other communities and exploring the use of communication
technology to bring Heartland services closer to where patients
live;
- Forming alliances with businesses to help meet the needs of their employees;
- Signing agreements with HMOs, PPOs and insurance companies to provide specialized services to their members;
- Developing guidelines to help Heartland physicians
consistently deliver high quality and efficient care.
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